Returns

If something isn't quite right, we're here to help.

You may return your order within 30 days of receiving it. Please make sure your return meets the conditions outlined below.

How to Return

1. Contact us with your order number and the item(s) you wish to return.
2. We'll send you the return instructions and return address.
3. Pack your item securely and send it back to us.

Please keep your proof of postage until your return has been processed.

Return Conditions

To be eligible for a return, your item must:

• Be returned within 30 days of delivery.
• Be in its original condition.
• Have all original tags attached.
• Be returned in its original packaging where possible.

You may try on and inspect items as you would in a physical store. If an item has been used or handled beyond what is necessary to assess its nature, characteristics, and fit, we may deduct an amount corresponding to any loss in value. Returns that do not meet these conditions may not be accepted.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is faulty or an incorrect product was delivered.

Exchanges

We do not offer direct exchanges. If you would like a different size, simply return your item for a refund and place a new order.

Refunds

Once your return has been received and inspected, we'll process your refund to the original payment method. Please allow up to 10 business days for the refund to appear, depending on your payment provider.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, we'll make it right. Please get in touch as soon as possible with your order number and photos of the issue.

Contact

For any questions regarding returns, contact us at contact@laucycling.com.